customer character is different, the nature of the service will be different, if the owner treats every customer is the same way, I’m afraid not to attract customers, let the business do long. In short, do business, whether it is the warm service, the price tag is still…… In a word, let the customer happy and come, after shopping satisfaction is our hard truth. As the saying goes: hundreds of people, how to make customers of different character to buy our goods, as our sales staff, to master a variety of reception skills.
for the target clear, want to pick their own customers, do not want others to say hello. This kind of customer shopping experience is rich, strong self-confidence, easy to accept other people’s views and opinions, do not want to communicate with us too much. For this type of customer, we should let the salesperson choose their own, do not have too much to promote products, as long as the proper attention on the line, too much, it will be self defeating, let customers off and leave.
I remember once a customer into the store did not find Jin Mai Lang sauerkraut barrel instant noodles, the wife is busy enthusiastic introduction Kangshifu oil spicy acid and pointed out that surface wave, surface wave Kangshifu oil spicy acid to sell fast, good quality, who knows the customer turned left, at a nearby store to buy a master braised beef noodles.
what the customers, they buy things directly pointed to what, not dragging its feet, very simply. For this type of customer, our staff should always take a cordial smile with each other, with goods in the shortest possible time, need to immediately bagging installed, Bahrain immediately reported a total, speaking speed can be faster, to complete the transaction as soon as possible.
I shop Street, pedestrian and driver to work in a hurry, time is tight, buy a pack of cigarettes, buy a bottle of wine or drink, I will complete the transaction within a minute, try not to take the customer time.
some customers hesitate, always can not buy the determination, feel that you can buy, but I thought maybe there will be a better product. For such customers, we should actively recommend the retail side, the introduction of the details of the goods, constantly sending out signals to make it determined to buy. Some customers in our interpretation, still irresolute and hesitant repeatedly, has not made the decision to purchase products, in the purchase decision is still in doubt after. For this type of customer, we are very patient and not to mind taking the trouble of multi angle, repeated product features.
in that process should pay attention to reasonable, persuasive, avoid talk, lack of patience, and make the customer feel we are impatient.
some shopkeepers treat all customers in the same way, naturally will let a part of the customer lost. In short, treat different customers, to find the appropriate method, patience, by not to mind taking the trouble, "roundabout" skills, combined with the pressure to stay silent.