CO Sr. Medical Office Coordinator

first_img Administrative Not specified Full Time jobs in Bethesda Provideinformation to patientsReinforce information for office visits (e.g.scheduled dates of service, information to bring to the visit,driving instructions, where to park,etc.Act as a liaison for patient, coordinatingfuture consultations, diagnostics tests, orprocedures.Able to answer more complex questions withaccuracy and provide up to date insurance information found onJohns Hopkins Managed Carewebsite.Facilitate scheduling of lab tests and otherprocedures. Determine appropriate schedule for clinicalappointments based on physician schedule, and does three way callto hand off patient to callcenter. Maryland, United States GeneralSummary/PurposeCoordinate the day-to-day activities ofa multi-faceted complex medical and/or surgical practice within theDepartment of Otolaryngology. The Sr. Coordinator will ensure asmoothly functioning office and good patient relations. Serve asresource in team environment. May serve in lead capacity to orient,train, and direct new medical office coordinators or other officestaff. Address patient problems, third party issues andpatient-related situations based on past experiences, and resolveissues independently. As appropriate, refer patients to otherresources. Adapt to changes in technology and software to ensureefficient office practice. Provide administrative support formedical matters on behalf of physicians, as well as generalacademic/general administrative support.Specific Duties &ResponsibilitiesMedical Administrative Support.Professionally and efficiently handle incoming requests frompatients and ensure that issues are resolved both promptly andthoroughly. Gather patient information, fulfill patient needs,educate patients, where applicable, to prevent the need for futurecontacts and document interactions in applicable systems. Providequality service and support in a variety of areas which mayinclude, but not limited to scheduling, registration and carecoordination. Johns Hopkins University If applicable, prepare to support clinicactivities from home in case of JHU closure (install virtualdesktop and keep electronic reference lists as needed, and makesure you have cell or home phone numbers for physicians,supervisors, and clinicmanager). Additional education may be substitutedfor up to one year of experience.* JHU EquivalencyFormula:30 undergraduate degree credits(semester hours) or 18 graduate degree credits may substitute forone year of experience. Additional related experience maysubstitute for the required education on the same basis. For jobswhere equivalency is permitted, up to two years of non-relatedcollege course work may be applied towards the total minimumeducation/experience required for the respective job.*PreferredQualifications:Two years collegepreferred.Experience in Johns Hopkins HealthSystem strongly preferred.Experience with EPIC, ORMIS, MicrosoftWord, Microsoft Outlook preferred.Minimum of one year medical officeand/or surgery scheduling experiencepreferred.Special Knowledge, Skills,and AbilitiesCourses in Medical Terminology,Anatomy, and Physiology, or demonstrated appropriateknowledge.Ability to multitask and work in a highvolume settingExcellent analytical and communicationskills coupled with patience andfortitude.Has demonstrated customer service,communication skills, ability to diffuse difficult situations in acomplex environment.Has good understanding of third partyreimbursement policies and protocols.Has good understanding of theregistration and scheduling systems.Technical qualifications or specializedcertifications:The work location for thisposition is:Bethesda,MDClassified Title: Sr.Medical Office CoordinatorWorking Title: CO Sr. Medical Office Coordinator​​​​​Role/Level/Range: ATO 40/E/02/OEStarting Hourly Pay Rate Range:$17.42 – $23.95/Commensurate with experienceEmployee group: Full TimeSchedule: Monday – Friday, 8:00a to 4:30 pm/ 40hrs per weekExempt Status: Non-ExemptLocation: 04-MD:School of Medicine CampusDepartment name: 10003028-SOM Oto ClinicPersonnel area: School of MedicineThe successfulcandidate(s) for this position will be subject to a pre-employmentbackground check.If you are interested inapplying for employment with The Johns Hopkins University andrequire special assistance or accommodation during any part of thepre-employment process, please contact the HR Business ServicesOffice [email protected] For TTY users, call via MarylandRelay or dial 711.The followingadditional provisions may apply depending on which campus you willwork. Your recruiter will adviseaccordingly.During the Influenza (“theflu”) season, as a condition of employment, The Johns HopkinsInstitutions require all employees who provide ongoing services topatients or work in patient care or clinical care areas to have anannual influenza vaccination or possess an approved medical orreligious exception. Failure to meet this requirement may result intermination of employment.The pre-employmentphysical for positions in clinical areas, laboratories, workingwith research subjects, or involving community contact requiresdocumentation of immune status against Rubella (German measles),Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B anddocumentation of having received the Tdap (Tetanus, diphtheria,pertussis) vaccination. This may include documentation of havingtwo (2) MMR vaccines; two (2) Varicella vaccines; or antibodystatus to these diseases from laboratory testing. Blood tests forimmunities to these diseases are ordinarily included in thepre-employment physical exam except for those employees who provideresults of blood tests or immunization documentation from their ownhealth care providers. Any vaccinations required for these diseaseswill be given at no cost in our Occupational Healthoffice.Equal OpportunityEmployerNote: Job Postings are updated daily and remain online untilfilled.EEO is theLawLearn more:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Business & Administrative Affairs Not specified Full Time jobs in Bethesda Coordination of ORCases (If appropriate)Work with surgical scheduling coordinator topost all OR cases.Verify that the posting sheet is completed andsigned by the surgeon and scanned withinEPIC.Send out surgical packet to patient with pre-opinstructions.Verify all documents are received and scannedappropriately into EPIC prior to date ofsurgery. Maryland, United States LinkedIn Share Provide general administrative supportto one or more physiciansAnswer officephone, schedule meetings/maintains calendar for physicians, maketravel arrangements, maintains filing system (copy or scan asindicated).Assist with preparation of correspondence,reports, posters, and relateddocumentsCompiles information for reports, grantapplications, manuscripts, etc.Orders stock and maintains officesuppliesMay coordinate large meetings and/or seminars(e.g., arrange logistics for speakers, meeting space, refreshments,invitations)May assist with preparation of sponsoredproject materialProcess reimbursements per department protocolas applicable. PrescriptionrefillsGather informationto pend RX request and route tophysician.Assist as needed with insurance authorizationsfor non-formulary medications. Similar jobs The successful candidate(s) for this position will be subject to apre-employment background check.If you are interested in applying for employment with The JohnsHopkins University and require special assistance or accommodationduring any part of the pre-employment process, please contact theHR Business Services Office at [email protected] For TTYusers, call via Maryland Relay or dial 711.The following additional provisions may apply depending on whichcampus you will work. Your recruiter will adviseaccordingly.During the Influenza (“the flu”) season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.Equal Opportunity EmployerNote: Job Postings are updated daily and remain online untilfilled.EEO is the LawLearn more:https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfImportant legal informationhttp://hrnt.jhu.edu/legal.cfm CO Sr. Medical Office Coordinator Facebook Twitter Review clinic schedules, and make adjustment asappropriateOther activity processed inEPICcenter_img Provideadministrative support for medical matters on behalf ofphysicians.Answer in-coming call from patients and provideinformation to patients, asappropriateRoutinely check voice mail and return calls topatients within 24 hours.Coordinate with patient and/or referringphysician to obtain outside medical records. Ensure that allrelevant outside medical records are received and scanned into Epicin advance of clinic. Ensure that physician gets medical records inadvance per protocol asappropriate.Refer patient to appropriate resources/clinicalareas.Send out letters and post op information toreferring physicians, if needed.Send out confirmation letters to patients whenappointment is scheduled in less than 2 week timeframe asneeded.Receive from physician completed and signedforms requested by the patient such as: Disability, Family MedicalLeave, Workers Compensation, Medical Assistance Application, MVA,etc. All completed forms should be scanned into EPIC and sendoriginal to the patients for theirrecords. Academic/GeneralAdministrative Support – As necessary CO Sr. Medical Office Coordinator Apply(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds) Salary Not Specified OR-If not approved toschedule patients in EPIC, refer patients to Access Services toschedule appointments and procedures. Participate in multi-partyconversations to ensure appropriate timing of services and medicalrecords as required by physician. Save CO Sr. Medical Office Coordinator You need to sign in or create an account to save Enter patientphone messages and route to physician.Print and send patient letters asnecessaryDocument inbound/outbound phone messages topatientsPend RX refills requested and route tophysicianPend orders based on defined “PracticePreferences.”In-basket – Check messages daily and respond asdirected by department policy. Johns Hopkins University Salary Not Specified More searches like this Save CO Sr. Medical Office Coordinator JH atBethesda You need to sign in or create an account to save MinimumQualifications(Required)High SchoolDiploma/GED.Three (3) years progressively responsible medicaloffice experience.Medical terminologyrequired.Intermediate computerand proofreading skillsrequired.Experience in theJohns Hopkins system stronglypreferred. Serve as aresource for other Medical Office Coordinators and otheradministrative support staff. Train new staff, and may serve as asuper user for new systems.Talk to prospective patients and/or familymembers to determine appropriate health care provider forpatient(s). Advanced discussion includes: if provider isappropriate specialist, or if someone else may be more appropriatebased on area of specialization, timeframe to get an appointment,insurance coverage, and geographic location. Offer effectivealternatives to patient whenappropriate.Routinely addresses complex situations based onpast experiences, and knowledge and understanding of healthcareresources and how they should be used. Examples may include workingwith VIP patients, work with international patients, and uniquescheduling situations.Coordinate all pieces of complex patient visitspre and post op. This includes scheduling all preliminary exams,imaging studies, and other tests in a timely fashion, and thengathering results for physician review.And/orCoordinate patient visits within specialtyprogram that requires more complex coordination of care acrossdepartments and/or multiple locations, departments, institutionsand/or entity lines of service, and multiplesystems.Patient Scheduling:If approved toschedule in EPIC, schedule appointments inEPIC.Schedule new and follow-up clinic appointments,and assist in canceling and rescheduling of clinics for providerswho have a non-schegistrar as theirMOC.Collect insurance information, and completeregistration in EPIC.Answer more complex questions from patientsabout billing and refer to JHU Physician Billing Services and/orJHH Patient Financial Services.Support the physician with insurancepreauthorization and single case agreement processes by submittingnecessary clinical information as instructed by thephysician.Coordinate follow-up office visits by providinginformation about treatment, and testing locations. Schedule labtests and other procedures, and/or coordinates with other areas tocomplete scheduling process.When physician’s clinic is cancelled, callpatient to re-schedule physician and/or testing appointmentspertaining to that visit.If requested by physician, complete courtesycalls to patients to remind them of appointment arrival times andanswer questions about location, parking, what to bring,etc.All information entered into EPIC will besubject to evaluation, quality controls and performance managementstandards. Business & Administrative Support Not specified Full Time jobs in Bethesdalast_img

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