Andrew Aley, TripAdvisor: Online booking should be simplified as much as possible, as currently only 20 percent of customers book services outside the hotel online

first_imgThe only conference on hotel operations in Europe, HOW Festival, is held in Porec on the island of Sv. Nikola at the Valamar Collection Isabella Island Resort.The conference brought together more than 450 participants, mostly hotel directors, heads of operations and hotel departments, and eminent domestic and foreign panelists. The focus of the second edition of this festival, which has turned Poreč into the center of the European hotel industry, is to present the latest global trends and raise the quality of hotel operations.The first presentation on “Talking about the experience – do you know what kind of experience modern tourists are looking for” was given by Andrew Aley, Regional Director for EMEA from TripAdvisor Experiences. He spoke about guest reviews and ratings, noting that the hospitality industry is an industry of experiences, and how their platform can help hoteliers attract more guests and their travelers feel more secure. “We all want the same thing, and that is for guests to experience the best experience. Our platform is large and very influential, as most when planning a trip look at the reviews and ratings of the hotels, restaurants and attractions they want to visit. It is not true that a guest gives reviews only when he is angry or dissatisfied, but he wants to share his positive experiences with others“, Said Aley and added that they offer new tools useful to hoteliers who are trying to get more reviews. He then mentioned that research has shown that when guests are offered various new experiences, then guest satisfaction increases, and that online booking should be simplified as much as possible, because currently only 20 percent of total customers book services outside the hotel online.The panel discussion “Global Trends in Hotel Operations” was moderated by the Director of HOW Festival and HESA Group Marina Franolić, and was attended by Sabina Bartyzel, Director of AccorHotels for Hungary and Srđan Mileković, Senior Vice President for Hotel Operations for EAME region at Hyatt International. They agreed that the main drivers of business in the hotel industry are experiences and experiences. “Our business is subject to the greatest changes due to the expectations and needs of new generations. We have to adapt to them, and first of all introduce digitalization. We strive to make our guests feel welcome and our employees appreciatedSaid Bartyzel. Mileković pointed out that over the years they had to reduce the standards of their brands in order to speed up the processes, and at the same time all other experiences remained in line with the brand.They talked about the need to reduce or increase the interaction of employees with customers, or to educate staff to recognize what the guest wants at a given time. Therefore, some processes have been accelerated by the introduction of new technologies, such as shortening check-in time  options for customers to choose whether to check in with hotel staff or automatically. Namely, the younger generations who are more technologically aware expect online check-in and check-out, mobile keys and direct entry into the room. They also talked about the hotels of the future where guests will be served by robots, but the general conclusion of the panel is that technology can change some operations, but it can hardly replace the warmth and smile of staff. Srđan also pointed out a number of examples from the industry, ie how it has changed in recent years.”What kind of leaders will the hospitality industry of the future need?” Was the topic of Susan Farnie, talent development director for the EMEA region at Wyndham Hotels & Resorts. “The advent of millennials is changing the hotel industry globally, and in addition, the situation in the world is unstable, and technology is constantly changing. Leaders in this industry must therefore be able to function in such an unstable environment and have the ability to learn constantly, because what they are doing now in five years will be completely different. It is known that 60 percent of children who now start school will do jobs that do not exist today”, Explained Farnie. The skills that the industry should look for in its leaders in its opinion are the ability to manage change, creativity, credibility, agility in learning, cultural intelligence and critical thinking.Gregor Jamnik, director of Slovenia’s Best Western Premier Hotel Slon, spoke with Gustaf Pilebje, food and beverage director for Europe at Marriot International. At the opening of the hotel and / or restaurant, the behavior of the guests,  culinary trends, changes in eating habits, and the fact that restaurants are becoming places to eat, socialize and meet. Also important is the design of the space. “There may not be a reception or help desk in the future, but the restaurant will always remain a place where guests will sit and where staff will have the greatest interaction with them,” Pilebjer said, stressing the importance of everyone being attentive to guests. The global problem of labor shortage in the F&B sector was also mentioned, to which Pilebjer said that they solve it through internal marketing. Employees have skills and in his company they want them to be proud of what they do.John Bartlett, head of results reporting at InterContinental Hotels Group, spoke on how to use the data to better know guests. There is a lot of data, they come from various sources, so they need to be well analyzed and processed in order to make the right decisions, in order for a hotel to improve its services and make a higher profit. He showed an example of how the hotel in the United Kingdom was one of the worst in terms of results and guests’ opinions, and internal data and development brought the hotel to an almost leading position. Just because they used the data to find out what guests expect from the hotel and make changes accordingly.Mirjana Matešić, head coach of the CSR of the UNICEF Academy in Croatia and director of HP PSOR, spoke about children’s rights and tourism. She stated that business responsibility for the protection of children’s rights is a topic that is insufficiently talked about in our country. Children are a vulnerable group. They must be taken into account by the business sector, whether they are the children of employees and suppliers, children who are guests or workers. It often happens that students who come to practice are exploited. Therefore, codes of conduct are important in companies, as well as educating employees to know how to treat children who are guests. UNICEF has developed ten principles on children’s rights and business.Luka Berger, founder and CEO of Flexkeeping, moderated the panel discussion “Technology for Communication Within a Hotel: Which Management is Right? Higher ROI or better quality of service? What technology is applicable? Should we invest or not? ” Speakers were Alfred Eeltink, Director of Sales and Marketing at Hotel Facility Concepts, Peter Lösch, Director of the Luxury Segment of Rovinj’s Maistra and Liutauras Vaitkevicius, Director of the Good Hotel in London. They pointed out that technology is changing rapidly, as well as that hotels are lagging behind in the introduction of new technologies, and it is not known whether there will always be a refund. Tools that speed up processes, such as shortening check-in and check-out times, are mostly used.As one of the reasons for the slow application of new technologies, they stated that hoteliers are educated in the traditional way. Everyone today has smartphones and tablets, and hotels primarily offer accommodation. The innovations will be introduced in the future, usually in the next two to three years, like voice tools in rooms, but it will depend on whether the technology is one hundred percent good and applicable, because there are currently shortcomings, the panel concluded.Dalibor Šumiga, director of Promosapeins, a behavioral marketing agency, presented how research is conducted in order to get the correct answers to the questions asked by the guests. Namely, through classic surveys it has been shown that guests / customers lie because they do not know the answer and do not want to look stupid, or they hesitate between several answers, ie they want to give a socially acceptable answer. His research company uses priming, an alternative persuasion tactic. Such research is conducted in order to find out the right opinion of the guests and to know which elements of the service / experience should be influenced in order to change the opinion, if necessary.last_img read more

Syracuse uses size advantage to record shutout against DePaul in regular-season home finale

first_imgIn a final effort to score, DePaul midfielder Antonio Aguilar sent a ball into the box with two minutes to play. Syracuse center back Chris Makowski headed it back toward midfield, sealing his team’s 11th shutout of the season.The Orange utilized an evident size advantage to dictate the game’s tempo and hold possession for a large portion of the first half. SU’s ability to control the game in the air not only helped the team offensively, but was also an integral part of a strong defensive effort in a 2-0 victory over DePaul at SU Soccer Stadium on Saturday night.“Attacking the ball in the air is about personality,” SU head coach Ian McIntyre said. “And it’s also about aggression.”Syracuse (12-4, 5-2 Big East) had both personality and aggression on offense and defense against the Blue Demons (3-10-3, 0-6-1). SU won headers throughout the game just as the 5-foot-11-inch Makowski did to preserve the shutout.With 28 minutes left in the second half, redshirt freshman defender Tyler Hilliard won a crucial header at midfield, then cleared the ball with his head again on DePaul’s next offensive possession.AdvertisementThis is placeholder textLess than five minutes later, DePaul’s Aguilar sent a lob pass into Syracuse’s box. DePaul midfielder Joe Brinckwirth challenged Orange goalkeeper Alex Bono.But Bono, standing at 6 feet 3 inches, prevailed over Brinckwirth’s smaller 5-foot-8-inch frame.“We did have a good size advantage,” Hilliard said, “So when the ball was in the air we were confident enough to just go and get it.”Hilliard and fellow freshman Jordan Vale teamed up to give the Orange both goals on headers as well. Hilliard’s came in the 15th minute on a free-kick pass from Jordan Murrell.“We have worked a lot the last few weeks on set pieces,” Hilliard said. “Coach Mac says they are the most important part because we have dominated the Big East so far in restarts and scoring goals off them. My role was to run into the box and find a flick on, and fortunately I got a goal off of it.”As a freshman filling in for the injured Skylar Thomas and Ryan Tessler, Hilliard stepped up and set the tone on a big night for the Syracuse seniors.“Tyler Hilliard, who wasn’t playing a couple of weeks ago, comes out and is the hero tonight,” McIntyre said. “Good for him, and an important goal to score at an important time of the game.”The second goal came at the back end of a long lob pass from substitute midfielder Juuso Pasanen. It was Vale who found the back of the net when he headed the ball just over the reach of DePaul goalkeeper Eric Sorby to give Syracuse a 2-0 advantage in the 40th minute.The 5-foot-10-inch Vale has been able to score with his head repeatedly for the Orange this season, a skill that he credits to his father.“I give all to my dad really,” Vale said. “He’s smaller than me and was a goalkeeper, so he had to know how to judge balls. My judging and my runs are all thanks to him really.”And thanks to Hilliard and a tenacious effort by the defense, Syracuse fended off limited attempts by the DePaul attack.On a night when its opponent was the smaller team, the Orange capitalized on both sides of the ball to earn a dominant victory on senior night.“We were never threatened too much on either side of the ball,” Hilliard said, “It was just a great effort by both the offense and defense.” Comments Facebook Twitter Google+ Published on October 21, 2012 at 12:20 am Contact Jesse: [email protected] | @dougherty_jesselast_img read more

‘A waste of a wage’ – Blues’ fans angry at stars performance

first_img Chelsea striker Didier Drogba 1 Chelsea legend Didier Drogba’s return to Stamford Bridge has divided opinion between the Blues faithful, and having only scored three goals in eighteen games, the Ivorian is starting to feel the wrath from fans.The latest backlash came after the Premier League leaders left it late to snatch a vital victory at Queens Park Rangers.Cesc Fabregas scored the game’s only goal with just two minutes remaining, as Drogba – in the starting line-up in the absence of injured pair Diego Costa and Loic Remy – appeared dead on his feet in the closing stages.And Chelsea supporters were less than impressed with the “past it” 37-year-old frontman, as you can see below…last_img read more

OnePlus 5 teased to come with horizontal dual rear camera, run on HydrogenOS

first_imgA lot has been rumoured about OnePlus 5 camera. Several renders and sketches of the OnePlus 5 camera has leaked recently, and almost all of them show the coming of dual rear camera set up. While other reports also suggest that the OnePlus 5 may come with dual cameras at the front as well. Another sketch of the OnePlus 5 leaks on Weibo, a Chinese micro blogging site which also shows dual cameras at the back at horizontal angle. To recall, earlier rumours suggested that OnePlus 5 will boast vertical dual camera s. But, that’s not what the new leak shows. A report coming from Android Authority last week confirmed thatOnePlus 5 with dual cameras. Retail box of the OnePlus 5 leaks, andunder the box it includes – “Dual camera. Clearer photos”.  Well,OnePlus 5 coming with dual cameras was exclusively confirmed by IndiaToday Tech about a month ago. That being said, if OnePlus 5 really comes with dual camera set up, it will be the first ever flagship phone by the company to sport dual cameras. However, about the dual camera set up at the front, it is a bit unlikely. Alongside showing horizontal dual camera set up, a few camera samples of the OnePlus 5 also leaks. The leaked samples show that the OnePlus flagship phone may feature several features like — Monochrome Sensor, Portrait Mode, and more. The camera samples also suggest that the upcoming OnePlus 5 will be capable of capture excellent pictures under low light situation as well. If the rumours are to be believed, OnePlus 5 will have the best camera set up compared to other OnePlus flagship phones, much better than last year’s OnePlus 3 and OnePlus 3T. advertisementAnother report by GizmoChina confirms the OnePlus 5 resolution and also shows that the upcoming flagship phone will run on Hydrogen OS. GizmoChina reportedly managed to get a screenshot from OnePlus CEO which confirms 1920 x 1080p resolution for the OnePlus 5. On the other hand, OnePlus CEO and founder, Liu Zuohu posted screenshots of OnePlus 5 which shows that the phone runs on HydrogenOS. It further shows the phone that OnePlus 5 will come with VoLTE, 4G, and dual SIM support. OnePlus CEO – Pete Lau last week confirmed that the upcoming OnePlus 5 will be the slimmest flagship phone ever by the company. Furthermore, another leaked poster suggests that OnePlus 5 will be announced on June 15. However, no official words from OnePlus still now on the launch timeline.The only thing that is confirmed is that OnePlus 5 will come this summer . Other confirmed information about the flagship phone is Snapdragon 835 SoC, fingerprint scanner at the rear, and also that the OnePlus 5 will be the slimmest of all the OnePlus flagship phones. Further, it is also confirmed that OnePlus 5 will feature a camera developed in partnership with DxO . In terms of other specifications, OnePlus 5 is tipped to run on Android 7.1.1Nougat, and feature 5.5-inch full HD display, 8GB RAM, 64GB internalstorage, which can be expandable up to 128GB via microSD card.Last year’s OnePlus 3 and OnePlus 3T with no doubt were the best flagship phones by OnePlus. Both also gained wide popularity worldwide. However, OnePlus 5 is expected to be much better. This is also the phone that will succeed the OnePlus 3T and the OnePlus 3 which were the phones of the year in 2016. Be it camera, hardware, processor or the camera, both OnePlus 3 and 3T did well and the same is expected, rather much more of the OnePlus 5.Also Read: OnePlus 5 teased again, could be thinner and more compact than OnePlus 3TAlso Read: OnePlus 5 rumour roundup: Dual cameras, Snapdragon 835, funky colours, 4,000mAh battery and morelast_img read more